Privacy Policy

This privacy policy outlines how UpNepa collects, uses, maintains, and discloses information collected from users of the UpNepa VTU App. By accessing or using the app, you agree to the collection and use of information in accordance with this policy.

Last Updated: August 2024



Table of Contents

1. Scope of This Privacy Policy

This Privacy Policy applies to the UpNepa VTU App, including all related services and features offered by UpNepa. It explains our practices regarding the collection, use, and disclosure of information when you use our App and services.

2. Information We Collect

We collect various types of information from and about users of our App, including:

2.1 Personal Identification Information

We may collect personal identification information from you in a variety of ways, including, but not limited to:

  • When you register on the App: Your name, email address, phone number, and other relevant details.
  • When you make a purchase or place an order: Payment information, billing address, and other transaction details.
  • When you engage with other activities, services, features, or resources: Any additional information you provide, such as customer support inquiries or feedback.

2.2 Non-Personal Identification Information

We may collect non-personal identification information about you whenever you interact with our App. This may include:

  • Usage data: Information about how you use our App, such as the pages you visit, the time and duration of your visits, and other usage patterns.
  • Technical data: Information about your internet connection, the equipment you use to access our App, and your IP address.

2.3 Device Information

We automatically collect information about the device you use to access our App. This information may include:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information

2.4 Cookies and Tracking Technologies

Our App may use cookies and similar tracking technologies to enhance user experience and collect information about how you use our App. Cookies are small data files that are stored on your device. We may use cookies for:

  • Authentication: To verify your identity when you log in.
  • Preferences: To remember your settings and preferences.
  • Analytics: To collect information about how you use our App and improve our services.
  • Advertising: To deliver targeted advertisements based on your interests.

You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of the App may not function properly.

2.5 Contact List and Images

We may collect access to your contact list and images stored on your device for the following purposes:

  • Contact List: To facilitate easier phone number entry by allowing you to copy phone numbers from your contacts.
  • Images: To enable you to upload images for your profile and other purposes within the App, including database storage.

You can control access to your contact list and images through your device settings. Disabling access may limit the functionality of some features within the App.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our App: Ensuring the App functions correctly and providing the services you request.
  • To improve our App: Using analytics and feedback to enhance the functionality and user experience.
  • To process transactions: Using your payment information to process orders and deliver products or services.
  • To communicate with you: Responding to your inquiries, providing customer support, and sending important notices.
  • To personalize your experience: Offering content and features that are tailored to your interests and preferences.
  • To send promotional materials: Sending you marketing communications, special offers, and other information that may be of interest to you.
  • To enforce our terms and policies: Monitoring and ensuring compliance with our terms of service, privacy policy, and other agreements.

4. Information Sharing and Disclosure

We may share your information with third parties in certain circumstances, including:

4.1 Third-Party Service Providers

We may engage third-party companies and individuals to perform services on our behalf, such as hosting, analytics, marketing, and customer support. These third parties may have access to your information as necessary to perform their services but are obligated not to disclose or use it for any other purpose.

4.2 Compliance with Laws and Law Enforcement

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company as part of the transaction.

5. Data Security and Protection

We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention and Disposal

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely dispose of it in accordance with applicable laws and regulations.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your information, including:

7.1 Access and Correction

You have the right to access and correct any personal information we hold about you. If you wish to exercise this right, please contact us using the information provided in the Contact Us section.

7.2 Deletion and Erasure

You have the right to request the deletion or erasure of your personal information. Please note that we may need to retain certain information for legal or legitimate business purposes.

7.3 Objection to Processing

You have the right to object to the processing of your personal information for certain purposes, such as direct marketing. To exercise this right, please contact us using the information provided in the Contact Us section.

7.4 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller. If you wish to exercise this right, please contact us using the information provided in the Contact Us section.

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. To withdraw your consent, please contact us using the information provided in the Contact Us section.

8. Children’s Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it as soon as possible.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective upon posting. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: customercare@upnepa.co
  • Phone: 08055539935
  • Address: Suite 21 46 Ajose Adeogun St,Utako near peace mass transit , Abuja 900108, Federal Capital Territory